˚。⋆𓇼 Notes 1. All pieces are handmade—please avoid pulling or impact. 2. Each bead, natural stone, and freshwater pearl has its own unique shape and texture. Slight variations in form and color are normal and part of their natural charm. 3. We recommend storing jewelry in a ziplock bag when not in use to reduce air exposure and prevent tarnishing. Avoid hanging storage. 4. Unclaimed orders without notice will result in being added to our blacklist. If you have a special reason for not picking up your order, please kindly inform us via Instagram DM. Thank you for your understanding.
˚。⋆𓇼 Care Instructions To preserve your jewelry, avoid exposure to high humidity, water, sweat, hot springs, seawater, and chemicals (such as perfume, skincare products, detergents, etc.). 1. 925 Sterling Silver: If tarnished, gently polish with a silver polishing stick (white side) or silver polishing cloth to restore shine. 2. Stainless Steel: Requires minimal care—keep dry; if needed, wipe with a soft cotton cloth. 3. Electroplated Alloy: Changes in finish are irreversible. To prolong its lifespan, we strongly recommend storing in a ziplock bag when not worn.
˚。⋆𓇼 After-Sales Service Cleaning Service: NT$120 (shipping not included). Please contact us via Instagram DM first. Repair Service: Please send photos via Instagram DM for evaluation and a quote (shipping not included).
˚。⋆𓇼 Return & Exchange Policy We accept returns or exchanges if the issue is due to seller-related reasons such as shipping errors. Please contact our Instagram DM customer service within 7 days of receiving the item and provide the following details: Name,Order number,Reason for return (with photos). We sincerely apologize for any inconvenience caused. Please note that we are unable to accept returns or exchanges in the following cases: 1.Personal preference or item not matching expectations. 2. Incorrect order placed by the customer. 3. Signs of use or wear. Thank you for your understanding.
˚。⋆𓇼 Worldwide Shipping Our website currently does not support worldwide Shipping. If you would like to ship to another country, please DM us on Instagram — we’ll help you calculate the shipping cost and arrange the delivery.